Four Vines Wine Club FAQs
How regularly are subscriptions sent?
Our subscriptions are flexible to suit your lifestyle. Choose from:
- Monthly
- Every 3 months
- Every 6 months
- Annually
Your first box is sent as soon as you join. After that, your deliveries run on your own cycle counted from the month you joined. Each one is charged on the 25th of the month it falls due and sent by the 1st of the following month.
So if you join in October on the every 3 months plan, your following boxes are charged on 25 January, 25 April and 25 July, and sent by 1 February, 1 May and 1 August. If you’d like something different, we can customise your subscription.
How long is my membership?
Your membership runs for twelve months from your first delivery. How many deliveries that comes to depends on the frequency you choose:
- Monthly — twelve deliveries
- Every 3 months — four deliveries
- Every 6 months — three deliveries
- Annually — two deliveries: your first, and one further delivery
Can I delay or skip a shipment?
Yes! We know many of our members travel. You can delay or skip a shipment at any time—just contact our Cellar Door via email. Your membership term simply extends by the same amount of time, so you still receive every delivery you signed up for.
Can I cancel my membership?
Memberships can be amended or cancelled once your membership term has been completed. That term is twelve months from your first delivery, extended by any time you skip, pause or delay a shipment.
If you cancel before then, the value of the welcome gift you received will be charged. The welcome gift is bottles of wine when you join with us at a show, or a discount card when you join online, and it scales with your frequency: one on an annual membership, two on every 6 months, three on every 3 months, and four on monthly.
When you do cancel, we kindly ask that you tell us by the 25th of the month before your next delivery, as we debit your credit card, then pack and book couriers in the last week of the month. You’ll also receive a reminder email 7 days before your next shipment.
To cancel, simply email our Cellar Door or manage it through the online customer portal.
Can I change the wines in my pack?
Definitely. We want you to love every box, and we’re happy to update your preferences. Please note pricing may vary depending on your selection. To view a price list or adjust your pack, just email the Cellar Door.
When will I be invoiced?
You are charged for your first box when you join, and for each delivery after that on the 25th of the month it falls due. Invoices are issued through Shopify, and memberships are managed via Appstle Subscriptions.
How can I update my details?
If your contact or delivery details change, you can:
- Email us and we’ll update your account for you, or
- Log in to the customer portal and update directly.
Returns policy
If your wine arrives damaged or faulty, we’ll happily replace it. If you’re not satisfied with your purchase for any reason, please contact us and we’ll make it right.
Contact us
For any changes or questions about your membership, email us at cheers@tesserawines.com.au