Refund policy

Faulty, corked or damaged wine
If a wine is corked, faulty, damaged in transit or not what you ordered, we’ll replace it or refund it, including postage. Email cheers@tesserawines.com.au with your order number and a photo. For a corked or faulty bottle, please keep the bottle with the remaining wine and its closure until we’ve been in touch. Please tell us as soon as you can after delivery.

Change of mind
If you change your mind, you can return unopened wine in its original packaging within 90 days of delivery. Email us first and we’ll arrange the return. Return postage is at your cost unless the wine is faulty. Once we’ve received the wine back in good condition, we’ll refund the purchase price.

We can’t accept change-of-mind returns on:

• opened wine
• food items in our gift hampers
• gift cards
• wine bought on clearance or sale

Cancelling an order
You can cancel a one-off order at any time before it is sent. Email cheers@tesserawines.com.au and we’ll refund you in full. Once an order has been sent, we can’t recall it, but our change-of-mind returns apply.

Four Vines Club
Club memberships are covered by our Subscription policy. That policy covers the membership term, skipping and pausing, cancelling, and the welcome gift. Each club delivery is charged on the 25th of the month it falls due. Please tell us by the 25th of the month before your next delivery, as we debit your credit card, then pack and book couriers in the last week of the month. A club delivery that has already been charged and sent is treated like any other order under this policy.

Events and tastings
If we cancel an event, we’ll refund your ticket in full. If you can’t attend, tell us at least 7 days before the event and we’ll transfer your booking to another date or to a friend.

How refunds are paid
Refunds go back to your original payment method within 10 business days of approval. Your bank may take a few more days to process it.

Your rights
Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Shipping Costs 

The cost of return is dependant on your location, please view our shipping policy.

Contact
cheers@tesserawines.com.au
Téssera Wines Pty Ltd, Forest Lake, QLD 4078
Liquor Licence LL QLD 270522

Last updated: 20 October 2026